Goal
Determine whether the main need is reactive support, a one-time project, or lack of IT governance.
Fractional CIO for SMBs
Your company depends on technology to operate. When IT decisions are made by someone who already has another job, operations pay the cost. iTec Soluciones provides external technology leadership with concrete deliverables, clear scope, and executive-level communication.
17 years of technology experience. Built for SMBs in Medellin and the metro area.
Service fit
For SMBs in Medellin and the metro area that need IT governance without hiring a full-time IT director. If your operation matches several of these conditions, you likely need direction, not only reactive support.
How it is delivered
The service is structured in phases to avoid improvisation: first we understand the real operating state, then we set priorities, and finally we run a monthly IT leadership cadence.
Step 1
Executive conversation to understand context and validate whether the fractional model is the right path.
Determine whether the main need is reactive support, a one-time project, or lack of IT governance.
Current risks, operational symptoms, critical vendors, and management visibility level.
Recommended route: fractional onboarding, IT project, or a phased combination.
Informed decision before spending time on a formal proposal.
Phase 1
Mandatory phase to build inventory, risks, maturity baseline, and priorities before monthly guidance starts.
Prevents generic recommendations or decisions based only on perception.
Map users, devices, applications, vendors, contracts, and continuity-critical points.
IT inventory, maturity assessment, 90-day plan, risk matrix, and contract/vendor matrix.
Clear working baseline to start the retainer with realistic priorities and scope.
Phase 2
Ongoing IT governance, committees, reporting, and vendor coordination based on the agreed plan.
Reactive IT, unchecked contracts, shifting priorities, and decisions without accountable owners.
90-day plan updates, IT committee, risk follow-up, and vendor management.
Executive report, quarterly roadmap, commitment tracking, and continuity validation according to plan.
External technology leadership with continuity, control, and executive-level decision support.
Before strategic guidance starts, iTec Soluciones needs to understand your company’s real operating environment. Onboarding creates concrete deliverables and becomes the working base for the next phase.
Map of users, devices, applications, contracts, and providers.
Governance, continuity, security, and operations baseline to prioritize correctly.
Priorities, quick wins, and recommended projects in execution sequence.
Top technology risks and initial mitigation plan.
Visibility of current contracts plus cost/service improvement opportunities.
Onboarding is mandatory because it prevents generic strategy work. If you do not continue with the retainer, you keep the deliverables and can execute them with your internal team or another provider.
Phase 2
After onboarding, we define the guidance model according to company size, maturity level, and operational priorities.
Plan 1
For SMBs that need order, continuity, and IT direction without unnecessary operational complexity.
Plan 2
For SMBs that need governance plus active optimization and deeper continuity work.
Optional add-on
If you also need operational support (level 1 and 2), iTec Soluciones can coordinate a subcontracted team with defined SLA and integration into the monthly committee.
In the market you usually find reactive IT support or consulting that only delivers documents. iTec Soluciones operates in the middle ground: governance with real execution capability.
| What others usually offer | What iTec Soluciones offers |
|---|---|
| "Strategic guidance" with unclear deliverables. | 90-day plan + monthly committee + executive report with cadence and ownership. |
| Backups "configured" but not periodically validated. | Verified continuity: validation is documented and corrected before a crisis happens. |
| Vendor review only when the client asks for it. | Active vendor management with service follow-up and contract review. |
| No automation included in the leadership model. | Process automation as a complementary line when the client is ready. |
| "Full administration" without clear scope boundaries. | Explicit scope: what is included, what is not, and when something moves to an IT project. |
Clear answers to evaluate scope, delivery model, and the next step.
The service is not managed as a bucket of hours. It runs through deliverables, committees, and follow-up, with effort varying based on plan and current priorities.
Yes. Onboarding works as a standalone diagnosis. If you do not continue with the retainer, you keep the deliverables and can execute them internally or with another provider.
If it is a migration, network deployment, cameras, or infrastructure implementation, it is quoted separately as an IT project. It is not a hidden cost; it is a different scope. View IT Projects.
No. iTec Soluciones can coordinate vendors and subcontractors when no internal IT team exists. If you already have a team, we work as their external leadership layer.
Onboarding is mandatory as the initial phase. Monthly guidance conditions are defined with clear scope and rules in the proposal before execution begins.
Schedule a free 30-minute diagnosis. We review your current IT situation, give honest feedback, and if there is a fit, we present a concrete proposal.
Tell us what is happening in IT and we will suggest a clear initial route: Fractional CIO, a one-time project, or a phased combination.
No forced sales pitch. A direct conversation with concrete questions, clear criteria, and a defined next step.