About · iTec Soluciones
iTec Soluciones combines technical implementation depth with strategic IT leadership. For SMBs in Medellin and the metro area, our focus is simple: business-driven decisions, controlled execution, and verified continuity.
Our trajectory
The firm is built on Luis Morales' real operational background: cabling, networks, servers, and support. Over time, that experience evolved into infrastructure administration, team leadership, vendor management, and strategic IT planning.
Many companies receive these capabilities from different vendors. iTec Soluciones combines both in one model: technical implementation capacity and executive-level IT decision support.
That helps teams move from “putting out fires” to managing continuity, risk, vendors, and projects with better predictability.
Experience
In technology, from technical support and operations to IT leadership.
Coverage
Metro area coverage: Envigado, Itagüí, Sabaneta, Bello, and Rionegro.
Ideal client
Companies that need serious IT without enterprise-sized overhead.
Capability
Networks, servers, virtualization, security, cloud, and automation.
What makes us different
In SMB IT, the market usually splits into two extremes: reactive support without direction, or consulting that diagnoses but does not execute. iTec Soluciones operates in the middle: leadership judgment plus technical delivery with concrete outcomes.
Model 01
Strong on day-to-day ticket handling, but often weak on planning, vendor negotiation, and strategic IT prioritization.
Model 02
Useful assessments and recommendations, but not always hands-on execution or continuity verification in the field.
iTec model
Technical depth to understand infrastructure plus leadership experience to prioritize decisions with business criteria.
Practical advantages
These are practices we bring into projects and Fractional CIO engagements because they directly improve control, continuity, and efficiency for SMBs.
We have built automations with n8n and Python for internal workflows and client operations. When we assess a company, we do not only look at infrastructure: we also look for repetitive manual work that consumes time and creates avoidable errors.
Every repetitive process is a measurable opportunity for savings and better operational control.
A backup that is never tested is not a backup. It is a hope. We design the backup strategy, implement it, and verify restoration with documented evidence.
Continuity is managed as a process, not a sales line.
Many SMBs renew IT contracts automatically. iTec Soluciones reviews terms, benchmarks options, and renegotiates with cost, coverage, and operational risk in mind.
Well-executed first reviews often uncover savings and better terms without sacrificing continuity.
How we work
We would rather spend more time planning than start execution without a clear scope. Most overruns come from poor definition, not lack of urgency.
If you do not need what we offer, we say it. If a simpler solution works better, we will recommend that instead.
Diagrams, inventories, credentials, configurations, and policies are documented for continuity and knowledge transfer.
We define what is included, excluded, and what changes scope or cost. If something changes, we communicate before execution.
Technology and frameworks
We choose tools based on context, budget, and operational criticality, not trends.
Management: ITIL and COBIT applied pragmatically (useful to organize, not to add bureaucracy).
Boutique firm model
At this service level, ownership matters more than logo size. What matters is not only the brand, but who makes decisions, reviews risk, and is accountable for the outcome.
Knowing who is behind the service: who reviews contracts, who tests backups, who sits with leadership to prioritize IT decisions, and who responds when the plan needs correction.
When projects require more hands (cabling, larger installations, or level-1 support), we work with trusted technicians and subcontractors. Direction, strategy, and accountability remain centralized at iTec Soluciones.
The result is an unusual combination for SMBs: proximity, executive judgment, and real implementation capacity.
No commitment and no forced sales pitch. We understand your context, give direct feedback, and define whether the best next step is Fractional CIO, a specific project, or a phased combination.
Let us talk
Share what is happening today and we will help define the right path: improve IT governance, execute a specific project, or start with a short diagnostic call.
Reply in less than 24 business hours. Based in Medellin and the metro area, with remote support across Colombia depending on the case.