About · iTec Soluciones

17 years solving IT: from hands-on work to executive decisions

iTec Soluciones combines technical implementation depth with strategic IT leadership. For SMBs in Medellin and the metro area, our focus is simple: business-driven decisions, controlled execution, and verified continuity.

  • Real trajectory: hands-on operations, infrastructure, vendors, and technology leadership.
  • Boutique model: centralized ownership with trusted technical support when a project needs extra hands.
  • Expected outcome: order, continuity, and better IT decisions without improvisation.

Our trajectory

Hands-on technical experience that evolved into IT leadership

The firm is built on Luis Morales' real operational background: cabling, networks, servers, and support. Over time, that experience evolved into infrastructure administration, team leadership, vendor management, and strategic IT planning.

What we combine today

Many companies receive these capabilities from different vendors. iTec Soluciones combines both in one model: technical implementation capacity and executive-level IT decision support.

That helps teams move from “putting out fires” to managing continuity, risk, vendors, and projects with better predictability.

Experience

17 years

In technology, from technical support and operations to IT leadership.

Coverage

Medellin

Metro area coverage: Envigado, Itagüí, Sabaneta, Bello, and Rionegro.

Ideal client

SMBs

Companies that need serious IT without enterprise-sized overhead.

Capability

Full-stack IT

Networks, servers, virtualization, security, cloud, and automation.

What makes us different

We are not an MSP. We are not a pure consulting shop.

In SMB IT, the market usually splits into two extremes: reactive support without direction, or consulting that diagnoses but does not execute. iTec Soluciones operates in the middle: leadership judgment plus technical delivery with concrete outcomes.

Model 01

MSP / reactive support

Strong on day-to-day ticket handling, but often weak on planning, vendor negotiation, and strategic IT prioritization.

  • Good operational response capacity.
  • Limited IT governance and executive prioritization.
  • The company still makes decisions with low visibility.

Model 02

Traditional consulting

Useful assessments and recommendations, but not always hands-on execution or continuity verification in the field.

  • Useful to frame priorities.
  • Lower involvement in implementation and follow-through.
  • Risk of plans that look good but do not land operationally.

iTec model

iTec Soluciones

Technical depth to understand infrastructure plus leadership experience to prioritize decisions with business criteria.

  • IT governance, continuity, and vendor management.
  • Projects and improvements with clear scope and deliverables.
  • Executive communication with practical execution.

Practical advantages

Capabilities that impact operations, not just theory

These are practices we bring into projects and Fractional CIO engagements because they directly improve control, continuity, and efficiency for SMBs.

Automation as a competitive edge

We have built automations with n8n and Python for internal workflows and client operations. When we assess a company, we do not only look at infrastructure: we also look for repetitive manual work that consumes time and creates avoidable errors.

  • Reports someone builds manually every week.
  • Data copied from one system to another.
  • Alerts and checks never configured due to lack of time.

Every repetitive process is a measurable opportunity for savings and better operational control.

Verified continuity, not just promised continuity

A backup that is never tested is not a backup. It is a hope. We design the backup strategy, implement it, and verify restoration with documented evidence.

  1. 3-2-1 strategy (3 copies, 2 media types, 1 offsite).
  2. Technical implementation based on operational reality.
  3. Restoration testing and documented results.
  4. Fixes before a real incident forces the issue.

Continuity is managed as a process, not a sales line.

Vendor management with results

Many SMBs renew IT contracts automatically. iTec Soluciones reviews terms, benchmarks options, and renegotiates with cost, coverage, and operational risk in mind.

  • Internet, hosting, cloud, and licensing.
  • Support conditions and SLAs when applicable.
  • Prioritization based on business impact.

Well-executed first reviews often uncover savings and better terms without sacrificing continuity.

How we work

Principles designed to avoid surprises

Clarity before speed

We would rather spend more time planning than start execution without a clear scope. Most overruns come from poor definition, not lack of urgency.

Sales honesty

If you do not need what we offer, we say it. If a simpler solution works better, we will recommend that instead.

Documentation as a deliverable

Diagrams, inventories, credentials, configurations, and policies are documented for continuity and knowledge transfer.

Clear boundaries

We define what is included, excluded, and what changes scope or cost. If something changes, we communicate before execution.

Technology and frameworks

Stack and tools we work with

We choose tools based on context, budget, and operational criticality, not trends.

Networking

  • Ubiquiti (UniFi)
  • MikroTik
  • Cisco
  • pfSense
  • HP / Aruba

Servers and virtualization

  • Proxmox
  • Hyper-V
  • VMware
  • Windows Server
  • Linux (AlmaLinux, Ubuntu)

Cloud and collaboration

  • Oracle Cloud
  • AWS
  • Azure
  • Microsoft 365
  • Google Workspace

Security and automation

  • FortiGate, Sophos, pfSense
  • Hikvision, Dahua, ZKTeco
  • n8n and Python
  • REST APIs and webhooks
  • Cross-system integrations

Management: ITIL and COBIT applied pragmatically (useful to organize, not to add bureaucracy).

Boutique firm model

Why a boutique firm instead of a large MSP?

At this service level, ownership matters more than logo size. What matters is not only the brand, but who makes decisions, reviews risk, and is accountable for the outcome.

What SMBs actually value

Knowing who is behind the service: who reviews contracts, who tests backups, who sits with leadership to prioritize IT decisions, and who responds when the plan needs correction.

How we scale execution

When projects require more hands (cabling, larger installations, or level-1 support), we work with trusted technicians and subcontractors. Direction, strategy, and accountability remain centralized at iTec Soluciones.

The result is an unusual combination for SMBs: proximity, executive judgment, and real implementation capacity.

If this resonates, the next step is a short conversation

No commitment and no forced sales pitch. We understand your context, give direct feedback, and define whether the best next step is Fractional CIO, a specific project, or a phased combination.

Let us talk

Tell us what is happening in your IT operation

Share what is happening today and we will help define the right path: improve IT governance, execute a specific project, or start with a short diagnostic call.

Reply in less than 24 business hours. Based in Medellin and the metro area, with remote support across Colombia depending on the case.

Medellin metro area (remote support across Colombia depending on project).
Monday to Friday, 8:00 am – 6:00 pm